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Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality contro

In today’s modernized world, new research and empirical findings are being conducted and found within various professional industries. The field of engineerin

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Desc

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Ma