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Making predictions about the future is always tricky. But there is one prediction that author Rob Bernshteyn is quite confident in making: Across a host of indu

Providing a foundation for enterprise architects on the principles of service-oriented architecture, this text offers guidance on how to begin transitioning an

The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations

The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design

A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to