Book excerpt: Since the late 1990s, Information and Communication Technologies (ICTs) have been hailed as a potentially revolutionary feature of the planning and management of Western cities. Economic regeneration and place promotion strategies have exploited these new technologies; city management has experimented with electronically distributed services, and participation in public life and democratic decision-making processes can be made more flexible by the use of ICTs. All of these technological initiatives have often been presented and accessed via an urban front-end information site known as 'digital city' or 'city network.' Illustrated by a range of European case studies, this volume examines the social, political and management issues and potential problems in the establishment of an electronic layer of information and services in cities. The book provides a better understanding of the direction European cities are going towards in the implementation of ICTs in the urban arena.