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Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management Six Sigma Process Management (SSPM) is a structured set of tools

In the new millennium the increasing expectation of customers and products complexity has forced companies to find new solutions and better alternatives to impr

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods,

The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical gui

Six Sigma for Managers is a practical overview on how to implement Six Sigma practices in everyday business. Emphasizing straightforward explanations instead of