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Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and s

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen

Why do some innovation projects succeed where others fail? The book reveals the business implications of Jobs Theory and explains how to put Jobs Theory into pr

Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enj

A research-backed clarion call to CEOs and managers, making the controversial case that good, well-paying jobs are not only good for workers and for society--th