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What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipa

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisat

This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers