Book excerpt: Advanced Fire and Emergency Services Administration, Second Edition includes all of the information necessary to provide the current or future chief officer with the knowledge to lead and prepare their organization while making the necessary shifts to be relevant and sustainable in the future. The text is designed to be a progressive primer for students who are seeking more knowledge about fire and emergency service administration. It demonstrates the importance of the following skills necessary to manage and lead a fire and emergency services department through the challenges and changes of the 21st century: Persuasion and influence Accountable budgeting Anticipation of challenges and the need for change Using specific management tools for analyzing and solving problems With Advanced Fire and Emergency Services Administration, Second Edition, learners will see first hand how the leader of a fire and emergency services department develop internal and external cooperative skills to cr