Book excerpt: Agent banking handbook is a simple guide to starting and running a profitable agent banking business in Uganda. Designed to equip agents with practical knowledge on how to start and run an agent business. BACKGROUND According to Bank of Uganda (BoU), Uganda has 24 banks, over 610 bank branches, 835 ATMS and over 50,000 agents. Agents represent over 90% of the cash-in and cash-out footprint of the financial economy. Agent banking is a partnership to deliver services to customers on behalf of a financial institution. The services are within a limited scope as governed by Bank of Uganda (BoU). WHAT YOU WILL LEARN IN THIS BOOK: - What is agent banking - Do‘s & don‘ts of agent banking - Benefits, disadvantages of agent banking - Regulations of agent banking - Requirements for becoming an agent - Bookkeeping in agent banking - Transaction record keeping and balancing - Liquidity management - Rebalancing - Risk management & fraud - Customer service - Mobile money operations