Book excerpt: Directly inspired by Richard Susskind's The End of Lawyers, lawyer Mitchell Kowalski now provides a vivid, believable account of everything a law firm could be. In the book, you'll see how a typical big law firm fails to deliver value to the client, resulting in dissatisfied clients and stressed lawyers. Then the firm is redefined as a service corporation that is structured in ways that deliver client value, firm profitability, and lawyer satisfaction.