Book excerpt: Banking Operations provides an introduction to the main operations of a bank including bank services and products, types of customers, operating accounts, lending and securities. Services covered include: savings and investment accounts, current accounts, lending facilities, money transmission and payment services, share dealing services and advice, investment advice and portfolio management as well as safe custody services. The reader will gain an understanding of the various bank customers and how their accounts are operated from personal customers to business customers, limited companies, clubs and associations and in addition operating and controlling customer's accounts.