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Uncommon Service

Download or Read eBook Uncommon Service PDF written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle.
Uncommon Service
Author :
Publisher : Harvard Business Press
Total Pages : 262
Release :
ISBN-10 : 9781422133316
ISBN-13 : 1422133311
Rating : 4/5 (16 Downloads)

Book Synopsis Uncommon Service by : Frances X. Frei

Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.


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This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front
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