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Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit

If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform thei

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced

The integration of technological innovations, such as In-Memory Analytics, Cloud Computing, Mobile Connectivity, and Social Media, with business practice can en