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Customer Service For Dummies
Language: en
Pages: 409
Authors: Karen Leland
Categories: Business & Economics
Type: BOOK - Published: 2011-03-03 - Publisher: John Wiley & Sons

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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to f
Online Customer Service For Dummies?
Language: en
Pages: 0
Authors: Keith Bailey
Categories: Computers
Type: BOOK - Published: 2001-04-15 - Publisher: For Dummies

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Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundatio
Call Centers For Dummies
Language: en
Pages: 391
Authors: Real Bergevin
Categories: Business & Economics
Type: BOOK - Published: 2010-05-11 - Publisher: John Wiley & Sons

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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
Customer Experience For Dummies
Language: en
Pages: 373
Authors: Roy Barnes
Categories: Business & Economics
Type: BOOK - Published: 2014-10-29 - Publisher: John Wiley & Sons

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Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's b
The Ultimate Online Customer Service Guide
Language: en
Pages: 204
Authors: Marsha Collier
Categories: Business & Economics
Type: BOOK - Published: 2010-12-15 - Publisher: John Wiley & Sons

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Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with
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