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In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government insti

Digital Government: Managing Public Sector Reform in the Digital Era presents a public management perspective on digital government and technology-enabled chang

As governments worldwide are entering the digital age, there are increasing expectations from citizens and stakeholders for a more responsive, efficient, and op

Managing Digital Governance provides public administrators with a comprehensive, integrated framework and specific techniques for making the most of digital inn

Governments these days often boast about the efficiency of their electronic systems. Information communication technologies (ICTs) apparently allow public servi