Book excerpt: This new edition of this popular book includes an entirely revised negotiation chapter to tailor negotiation theory to negotiation practice. Other new material includes the Report from the ABA Section of Dispute Resolution Task Force on Research on Mediator Techniques, the new arbitration cases to date, and the latest thinking on online dispute resolution (ODR) and dispute systems design (DSD). As this popular book is now in the Interactive Casebook Series, the book features a novel visual display and layout that uses text boxes, diagrams, and color/border segregated feature sections for hypotheticals, reference to scholarly debates, useful information for students, and questions to provoke thought. Furthermore, the book now includes a number of multiple-choice questions for both formative and summative assessment to confirm both transference and retention of material.