Book excerpt: "ARE YOU TIRED OF PEOPLE TELLING YOU, 'YOU'RE BEING TOO SENSITIVE'?" This book will teach you 6 simple, straight-forward, easy-to-follow steps for dealing with real world bullies in the workplace so you can put an end to their abuse for good. It's inevitable that people are going to occasionally say or do things that leave you feeling embarrassed, angry, ashamed, confused or upset. This book contains all the tools and techniques you'll ever need to handle those situations efficiently and effectively. No more sitting around feeling frustrated, looking back on an experience, thinking, "What I should have said was...!" Whether it's your boss, supervisor, co-worker, colleague, client, customer or a member of your own staff, you now hold in your hands a proven system to handle any incident in an appropriate, professional manner - while keeping your integrity intact. "Acknowledging your right to mental and emotional safety will help set the limits on what you are and are not willing to put up with." "Real and tangible advice about communication - which provides empowerment, as opposed to [mere] counseling - which [only] facilitates the victim-mentality." Catherine Mattice, www.noworkplacebullies.com "Practical advice, guidelines and exercises for evaluating and dealing effectively with workplace bullies." Janet Attard, www.businessknowhow.com