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Only 15% of employees worldwide are engaged at work. This represents a major barrier to productivity for organizations everywhere – and suggests a staggering

"This step-by-step guide that will teach you: what employee engagement is (it does not mean happy or satisfied) ; how engagement directly drives sales, profits,

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t

When healthcare employees are engaged in their work, patient outcomes are likely to improve. So it’s essential for leaders in healthcare organizations to pay

The easy way to boost employee engagement Today more than ever, companies and leaders need a road map to help them boost employee engagement levels. Employee En