Book excerpt: Discover how to apply engineering thinking and data analytics to business operations This comprehensive textbook shows readers how to develop their engineering thinking and analytics to support making strategic and tactical decisions in managing and control of operations systems and supply chains. The book is created in a modular fashion so that sections and chapters can stand alone and be used within operations courses across the spectrum. Operations Engineering and Management: Concepts, Analytics and Principles for Improvement is based on the author’s successful classes in both business and engineering. The book presents concepts and principles of operations management, with a strong emphasis on analytics and a sharp focus on improving operations. You will explore both the engineering approach to operations (e.g., analytics and engineering thinking) and the classic management approach. • Focuses on teaching and developing strong problem-solving analytics skills • Each section is designed to stand alone and can be used in a wide variety of courses • Written by an operations management and engineering expert