Book excerpt: Protect your investment! Choosing new tenants who will pay on time, respect your property, and stay for an extended period will make your life easier—and your business more profitable. This book guides you through the process of attracting, screening, choosing, and getting the best renters possible. Just as important, it shows how to avoid problem tenants. You’ll learn how to: avoid discrimination complaints advertise effectively screen tenants over the phone show the unit evaluate applications examine credit reports check references make a rental offer reject applicants and much more. With Downloadable Forms: includes dozens of forms and checklists that will help you get the information you need without running afoul of the law —available for download (details inside).