Book excerpt: This falls into the same category as WHO MOVED MY CHEESE? Wise advice told in a very simple way - deceptively simple. The main points are: 1. ALWAYS GET ON WITH THE PERSON WITH THE MONEY 2. DO SOMETHING STRAIGHT AWAY AND FIX`MISTAKES NOW 3. REALISTICALLY ACCEPT WHERE YOU ARE NOW AND AGREE WHERE YOU WANT TO BE. 4. BEHAVE AS YOU EXPECT THE STAFF TO BEHAVE. 5. WHEN PUT IN CHARGE, TAKE CHARGE. 6. DO THE RIGHT THING. 7. CONSTANTLY CHALLENGE EVERYTHING AND ASK ANY AND EVERY QUESTION. 8. DEVOLVE RESPONSIBILITY AND ACCOUNTABILITY. 9. YOU HAVE TO DO WHATEVER YOU HAVE TO DO TO DELIVER WHAT YOU SAID YOU WOULD DELIVER 10. ALWAYS ASK AT ALL LEVELS HOW THIS WOULD SOUND IN COURT. Each point is explained in a very clear and concise way.