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This volume presents the proceedings of the CLAIB 2011, held in the Palacio de las Convenciones in Havana, Cuba, from 16 to 21 May 2011. The conferences of the

In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality

For knowledge management to be successful, the corporate culture needs to be adapted to encourage the creation, sharing, and distribution of knowledge within th

Mediante el manual Sistemas de Gestión de Calidad (9001:2015) conocerá los últimos cambios sobre las modalidades Gestión de Calidad. Aprender a valorar el c