Book excerpt: Implementing business intelligence is a strategic activity that channels the outcomes of performance throughout the healthcare organization and its stakeholders. Additionally, business intelligence provides a visual, high-level view of historical trends, current operations and predictive analysis. Through insightful chapters written by industry experts and numerous, real-world case studies, this book demonstrates myriad practical and proven steps to developing a business intelligence solution, including pre- and post-implementation issues. This book is packed with information that will help you and your organization raise awareness of hidden business intelligence, generate improved analytical data and spread the access to this new information across the continuum of care. 2012.