Book excerpt: This reference presents both fundamental and advanced topics and related to Web operations. Using an integrated approach, the authors describe the basics as well as latest trends in the area. They cover agent-based Web, wrapper induction, Web mining, information retrieval, Web knowledge management, and social networks. The text includes a host of examples and over 100 illustrations that clarify complex material. It also contains many bibliographical notes, end-of-chapter exercises, glossaries, and practice questions with solutions/hints.