Book excerpt: This book provides a comprehensive look at the features of KPM, including its emphasis on creativity and teamwork, its broader OC open value systemOCO as opposed to a OC closed technical systemOCO, its close links with corporate strategy and human resource development, and the support infrastructure needed for advancing KPM. Chapters cover both the theory and practice of KPM, citing cases of information and communications technology (ICT) and pharmaceutical companies, among others. KPM holds special relevance today as global competition is increasingly reducing the lifecycle of organizations. Managers will find in KPM not only a way to survive the shake-up, but also a framework of value creation for the next generation.