Book excerpt: This book distils just about everything relating to successful management practice into practical and immediately accessible ‘how-tos’, providing answers to all your management problems and questions in straightforward language with the minimum of fuss. You no longer have to separate the practical ideas from entangling management jargon and theory – the authors have done all that for you. Over 200 topics appear as double-page spreads, and each is cross-referenced and presented as a step-by-step solution to management problems and issues.