Book excerpt: Forward-thinking organizations are embracing diversity and inclusion (D&I), and using it as a competitive edge in a world marked by increasing globalization and demographic shifts. For training and development professionals, understanding D&I and enhancing their expertise in the field demonstrates knowledge of changing business dynamics. This Infoline will: • increase awareness of diversity and inclusion • develop understanding of key demographic changes that affect the organization you support • serve as a guide to incorporate and sustain D&I practices in your company • help employees realize their full potential and develop their skills • provide guidelines for integrating D&I into your curriculum design.