Book excerpt: Designed to ensure that every medical assisting graduate can quickly trade a cap and gown for a set of scrubs, Lippincott Williams & Wilkins' Administrative Medical Assisting, 4e is more than just a textbook--it's an engaging, dynamic suite of learning resources designed to train medical assisting students in the administrative skills they'll need in today's rapidly changing health care environment. Other exciting changes in the Fourth Edition include a full chapter on Emergency Preparedness, new in-book role playing activities, and an expanded array of online resources.