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This book brings together public services policy and public services management in a novel way that is likely to resonate with academics, policy makers and prac

This book brings together public services policy and public services management in a novel way that is likely to resonate with academics, policy makers and prac

That public services exhibit unpredictability, novelty and, on occasion, chaos, is an observation with which even a casual observer would agree. Existing theore

In recent years public management research in a variety of disciplines has paid increasing attention to the role of citizens and the third sector in the provisi