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Whether you are a newly-hired manager or an experienced chief executive, you and your staff can use this practical "why" and "how to" guide to achieve better re

Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a

"This book is refreshing in many ways. . . . it calls attention to a most important and timely topic . . . in a conversational and witty manner . . . Considerin

This book explores how business organizations incorporate socially responsible approaches into their diverse functional strategies, decisions, and practices. It

A guide to solving problems presents seven principles that enable individuals to be their own agents of change.