Book excerpt: The Manual of Business German is the essential companion for all who use German for business communication. The Manual is divided into five sections covering all the requirements for business communication, whether written or spoken. Fully bilingual, the Manual is of equal value to the relative beginner or the fluent speaker. Features include 40 spoken situations, from booking a ticket to making a sales pitch; 80 written communications covering memos, letters, faxes and resumes; facts and figures on the countries that use the language; a handy summary of the main grammar points; and a 5000-word two-way glossary of the most common business terms. Written by an experienced native and non-native speaker team working in business language education, this unique Manual of Business German is an essential one-stop reference for all students and professionals studying or working in business and management where German is used.