Book excerpt: A healthcare organization needs to be more than capable nurses and doctors, sterile operating theaters, a business office, and an emergency room. Every successful medical organization should be an optimal healing environment. This holistic, person-centered approach to the business of medicine focuses on empowering the hospital and health system's working community. It reduces stress, eliminates burnout, and increases staff resiliency, helping your team to remember why they chose to pursue a career in healthcare. When your healers thrive, your hospital will flourish. It begins with three guiding practices: 1) Patient and family-centered care 2) Financial sustainability 3) Staff health and well-being Combining these guiding practices with six practical applications, the management team and staff of Florida-based Lee Health's Cape Coral Hospital transformed a medical center into an award-winning model of healthcare and business excellence. In this book, you'll learn about Cape Coral's remarkable success story and how it can serve as a blueprint for health-service managers. Mindful Healthcare is your essential guide to organizational wellness and better business outcomes, offering a bold new paradigm for medical care.