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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline

Motivating employees is one of a manager's greatest challenges. In today's complicated workplace where issues such as competition, technology, downsizing, and r

Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service tr

Explors how a business, no matter the size, can achieve excellence through intense focus on the development and nuturing of its culture. Fielkow focuses on "how

This hands-on guide is designed to motivate customer service representatives and improve morale and productivity in customer service departments.