Book excerpt: Building trust and professionalism in the management of electoral processes remains a major challenge for Electoral Management Bodies (EMBs), institutions and/or bodies responsible for managing elections. The 'credibility gap' - the diminished public confidence in the integrity and diligence for many electoral institutions and their activities - is a common problem for EMBs around the world. Many EMBs face basic design questions as they seek to work better: how should EMBs be structured to ensure that they can act independently? How do EMBs relate to stakeholders such as the media, political parties and donors? How can EMBs evaluate their performance and use experience to build sustainable elections? "The Electoral Management Design Handbook" is written for electoral administrators, electoral administration designers and other practitioners involved in building professional, sustainable and cost-effective electoral administrations which can deliver legitimate and credible free and fair elections. It is a comparative study that shares best practices and know-how from around the world on financing, structuring and evaluation of Electoral Management Bodies