Book excerpt: After two decades in the corporate world, author Phillip Tomasso found himself tossed into the realm of public safety. He went from handling legal employment issues to working for a busy 911 Center. In this collection, Tomasso shares impactful stories from thirteen years of dispatching on the overnight shift. The work is salted and peppered with funny, heartbreaking, quirky and bizarre renditions of actual 911 calls, interactions of dispatchers between calls, as well as life and the attempt to find and sustain balance outside of a 911 Center.