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The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades.

Improving organizational productivity is an important current and future issue. The improvement can be effected by changing technology, or by changing the way i

This new book explains the Productivity Measurement and Enhancement system (ProMES) and how it meets the criteria for an optimal measurement and feedback system

Productivity has become a national priority. Its effects are being felt on all levels--national, industrial, and individual. An organization must be able to mea