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Will information technology help reinvent government? It might, but only if it is correctly managed. This book provides a new model for management of informatio

"A landmark in the debate on the future of public policy."—The Washington Post.

“A fascinating case for a more engaged government, transformed to meet the challenges and possibilities of the twenty-first century.” —President William J

From David Osborne, the author of Reinventing Government--a biting analysis of the failure of America's public schools and a comprehensive plan for revitalizing

Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to