Book excerpt: If you are a child care business owner having difficulty with finding great employees, struggle with getting your staff to do basic tasks, or are constantly fighting off gossip and negativity, this book is for you. This comprehensive book written with the goal of helping child care programs lower their staff turnover rates takes you through all the necessary steps to set up your workplace culture for success, starting with personal leadership. She covers everything you need to know to set up operational systems, close communication gaps in your school, and resolve conflicts between team members. She also shares hiring and interviewing basics, reveals 32 Culture Crushers to avoid, and provides 76 ready-to-implement ideas to help you improve the culture in your center - with examples from successful child care business owners. There is so much jammed into this book you