Book excerpt: For over 4 decades, Charlene Turner headed the social work department at one of the largest and most renown public hospitals in the Southeast, serving the city of Atlanta and 2 of the largest counties in the state of Georgia. At one point, she had a staff of over 100 social workers, diverse in culture, gender, sexual identity, race, and ethnicity. Together with more than 20 of her former social worker staff members, they share poignant memories, challenges, and triumphs. Through their eyes, you get a glimpse of the struggles of the underserved and you will fall in love with their work and their patients. Replete with human interest stories, it's a must-read for hospital administrators, physicians, nurses, social workers, aspirants, and students in these fields. This group handled some of the most severe social challenges faced by the Atlanta community during that period. You will stay engaged as they share their memories of crises resolved and challenges met.