Book excerpt: Every Medical Facility Tries To Provide Best Possible Services To Its Customers. Standard Operating Procedures (Sop) Of Various Departments Together Constitute A Hospital Manual Which Significantly Determines The Performance Of A Hospital In Practical Terms. Thus, Every Hospital Must Prepare Sop In A Way That It Ensures Consistency In Working Of Varied Departments On The One Hand And Enables To Obtain Best Results In A Cost-Effective Manner On The Other.The Present Book Will Prove A Useful Aid In Preparing Sops. It Is Written Keeping In Mind The Problems Usually Faced By Middle And Small Size Hospitals During The First Few Years Of Their Operation. It Not Only Lays Down The Basic Duties And Responsibilities Of Staff Members, Procedures And Policies But Also Provides Many Sample Stationery Formats Applicable To Various Departments. The Standards Laid Down Here Are Most Common And Easy To Adopt By Hospitals Owing To Their Flexibility Which Enables Their Modification So As To Suit One S Needs, Be It Any Department Opd, Ipd, Emergency, Investigation, Administrative, Accounts, Etc.This Book Will Be Particularly Beneficial To All Such Persons Who Are Involved In Managing Middle And Small Sized Hospitals And Lack In Sufficient Experience In Handling Day-To-Day Performance. While For The Established Hospitals The Book Would Serve As A Valuable Guide In The Management Of Affairs Of Their Various Departments In A Rather More Efficient And Cost-Effective Manner. In Addition, It Is Useful For The Students Of Mha, Dha And Mba (Ha).