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Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable d

Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable d

This book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly w

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it

Street level discretion -- Three pathologies: the indifferent, the enforcer, and the caregiver -- A gymnastics of the self: coping with the everyday pressures o