Superior Customer Value in the New Economy
Download or Read eBook Superior Customer Value in the New Economy PDF written by Simon Ang and published by CRC Press. This book was released on 2004-05-27 with total page 406 pages. Available in PDF, EPUB and Kindle.
Author | : Simon Ang |
Publisher | : CRC Press |
Total Pages | : 406 |
Release | : 2004-05-27 |
ISBN-10 | : 9780203501498 |
ISBN-13 | : 0203501497 |
Rating | : 4/5 (98 Downloads) |
Book Synopsis Superior Customer Value in the New Economy by : Simon Ang
Book excerpt: Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class service companies. The Second Edition elaborates on the latest perspectives of the busin