Book excerpt: Presents the foundational systemic thinking needed to conceive systems that address complex socio-technical problems This book emphasizes the underlying systems analysis components and associated thought processes. The authors describe an approach that is appropriate for complex systems in diverse disciplines complemented by a case-based pedagogy for teaching systems analysis that includes numerous cases that can be used to teach both the art and methods of systems analysis. Covers the six major phases of systems analysis, as well as goal development, the index of performance, evaluating candidate solutions, managing systems teams, project management, and more Presents the core concepts of a general systems analysis methodology Introduces, motivates, and illustrates the case pedagogy as a means of teaching and practicing systems analysis concepts Provides numerous cases that challenge readers to practice systems thinking and the systems methodology How to Do Systems Analysis: Primer and Casebook is a reference for professionals in all fields that need systems analysis, such as telecommunications, transportation, business consulting, financial services, and healthcare. This book also serves as a textbook for undergraduate and graduate students in systems analysis courses in business schools, engineering schools, policy programs, and any course that promotes systems thinking.