Book excerpt: "Empathy is in short supply these days--and it's hurting us. But all is not lost. Just as physical workouts strengthen your body, there are ways to build up your empathy as well. In Tell Me More About That, brand strategist and thought leader Rob Volpe draws on his years conducting thousands of in-home interviews with everyday people to illustrate the 5 Steps to Empathy--the actions you can take to build a strong and reflexive empathy muscle."--