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This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examini

`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should be

The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing

Public service values are too rarely discussed in public administration courses and scholarship, despite recent research demonstrating the importance of these v

'Roberta Sassatelli has written a thorough and wide-ranging synthetic account of social scientific research on consumption which will set the standard for the s