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This book asks how an unconditional welcome to strangers is both challenged and made possible by new digital technologies, machine learning, and human-computer

This book is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it

The omnichannel disruption that upended retail has finally come to the restaurant industry. Restaurateurs must shift how they think, behave, and invest to survi

Hospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional compet