Book excerpt: This book serves as a guide for the seasoned veteran, the new firefighter and everyone in between, bringing them together for what it all takes to have that love for the job. Each chapter addresses the next step in the leadership chain that is necessary for a fire service professional to succeed. The chapters are as follows: Our Mission; The Firefighter; The Company Officer; The Chief; Our Two Families; Sweating the Small Stuff; Changing Shirts-The Promotion; What September 11th Did For Us-The Good and the Bad; Ceremonies; Marketing Your Fire Department; Making It All Happen-Embracing Success; Have You Forgotten.