Book excerpt: Provides ready-to-use, reproducible support materials for trainers, human resource professionals, and diversity managers. Covers assessing organizations' need for training and coaches trainers on typical questions and conflicts encountered in diversity training. Includes some 80 activities, worksheets, charts, surveys, checklists, sample agendas and overhead transparency masters in the text and on the accompanying disk. Lacks an index. Annotation copyright by Book News, Inc., Portland, OR