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"This is an impressive collection that will form a must-have resource for those undertaking, teaching or studying qualitative research. It is nicely balanced to

This is the book for introducing and getting to grips with conversation analysis. Accessible, comprehensive and very applied. - Steven Wright, Lancaster Univers

Demonstrating how the methods and findings of conversation and discourse analysis may inform the development of empirical research questions, this text offers c

Focusing on applied conversation analysis (CA), this timely book offers practical insights and guidelines for CA scholars studying social interactions in instit

Introducing the theory and practice of conversation, discourse and document analysis, this text demonstrates the usefulness of these methods in addressing key q