Search Results

Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life.

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively s

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen