Book excerpt: Do you feel like you’re not heard but you don’t want to have to scream? Personal development coach Mary Hartley explains the secrets of assertiveness – of how to communicate with other people in ways that are confident, effective – but also considerate. Mary reveals the simple steps you can take to help you relate to other people honestly and openly in every area of your life – at work, with your friends and family and in your love life. You will discover that you can be true to yourself and your needs without hurting or diminishing other people. • What assertiveness is and why it matters • How to avoid aggression, passivity and manipulation • Tips for handling tricky situations including put-downs and dealing with bullies • Mastering assertive body language and communication Packed with practical strategies and exercises, this book will show you how to be confident, assured and proactive – with style.